FAQs

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Please send me a message as soon as possible if that's the case. Once the order has been shipped, there's no way for me to modify your address. Koukatelier is not responsible for packages sent to mislabeled addresses, and refunds will not be provided in that case.

Absolutely! There is an option for free pickup at checkout. Thank you for your support.

YES! Get all the information you need using this link and book me for your digital illustration or custom painting.

Absolutely! I have a separate service provider for Haiti, and they will be in touch with you to offer a special delivery to you.

Shipping and customs rates vary. Send me an email with the artwork you are interested in and I will send you an invoice.

If you’re unable to process your payment on the site, you can also do a bank transfer (to Unibank). Please contact via email.

Absolutely! Thanks to your support, I'm able to live my dream of creating and sharing art with the world. Please make sure that you tag @koukatelier when sharing on social media.

All Koukatelier artworks are subject to copyright and may not be reproduced, modified or resold.

Please allow 24 to 48h to fulfill your order. Shipping is completed in the sequence that orders are received.

Once your order ships, you will receive an email confirmation with a link to track your package. I use Canada Post, USPS and Purolator based on your location.

Orders to Canada and the USA take approximately 4 to 6 days. International orders take approximately 7 to 10 days.

Please note that delays are possible and are outside of Koukatelier’s control. Please check your email confirmation for details.

Sorry to hear that! Please send pictures of the damage via email within 10 days of receiving your order. I will send you another artwork.

You can cancel your order and obtain a refund IF you haven’t received a shipping confirmation. Once items are shipped, no refunds will be allowed.

If you are unsatisfied with your product when it arrives, please let me know via email.

Email or use the contact form for your special order.