Shipping policy

Shipping Policy for Koukatelier

Thank you for choosing Koukatelier for your artistic needs! We're excited to bring creative and bold pieces of art right to your door step. Please review our shipping policy carefully to understand how we manage orders and deliveries.

By placing an order with Koukatelier, you agree to adhere to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns regarding shipping, please do not hesitate to contact us at art@koukatelier.com.

1. Processing Time:

  • Orders are typically processed within 3-5 business days from the purchase date.
  • During peak seasons or holidays, processing times may be slightly extended, but we strive to ship your order promptly.

2. Shipping Methods and Carriers:

  • We primarily use Canada Post for domestic shipments.
  • International orders may be dispatched via Canada Post or other reputable carriers (UPS, FedEx) based on availability and destination.
  • During checkout, customers can select their preferred shipping method.

3. Shipping Rates:

  • Shipping rates are calculated based on package weight and destination.
  • Domestic shipping rates within Canada adhere to Canada Post's standard rates.
  • International shipping rates fluctuate based on the destination and carrier charges.

4. Estimated Delivery Times:

  • Delivery times vary based on the shipping method and destination.
  • Domestic orders typically reach customers within 2-7 business days after shipment.
  • International orders may take 7-21 business days for delivery, accounting for customs clearance and local postal services.

5. Tracking Information:

  • Tracking details will be provided for all shipments.
  • Upon shipment, customers will receive a tracking number via email.
  • Please allow up to 24 hours for the tracking information to be updated by the carrier.

6. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or import fees levied by their country's customs regulations.
  • We are not liable for delays resulting from customs clearance processes.

7. Shipping Address:

  • Customers must provide accurate and complete shipping addresses during checkout.
  • We urge customers to double-check their shipping information to ensure timely and accurate delivery.

8. Shipping Restrictions:

  • Certain products may have shipping restrictions due to size, weight, or fragility.
  • For certain oversized or high-value items, we do not ship to PO boxes.

9. Shipping Insurance:

  • Shipping insurance is available upon request for an additional fee.
  • If you wish to purchase shipping insurance, please contact us before placing your order.

10. Lost or Damaged Shipments:

  • In the unlikely event of a lost or damaged shipment during transit, please contact us immediately.
  • We will collaborate with the carrier to address the issue and either replace the item or provide a refund, depending on the circumstances.

11. Order Tracking:

  • Customers can track the status of their order by logging into their Koukatelier account on our website (www.account.koukatelier.com) or by utilizing the provided tracking number on the carrier's website.

12. Returns and Exchanges:

  • For information on returning or exchanging items, please refer to our Returns and Exchanges Policy.

By placing an order with Koukatelier, you agree to adhere to the terms and conditions outlined in this Shipping Policy. If you have any questions or concerns regarding shipping, please do not hesitate to contact us at art@koukatelier.com.